Refund policy

14-day cooling-off period in the European Union

In accordance with European law, we apply a 14-day return policy, which means you have 14 days after receiving your item to request a return. You may withdraw and/or return your products without having to give a reason and without penalty, except for the return costs, which remain at your expense.

To be eligible for a return, your item must be in the same condition in which you received it, unopened or unused, in its original packaging. You will also need the receipt or proof of purchase. Your refund will be issued from receipt of the customer's proof of shipment.

To make a return, you can contact us at: eshop@huygens.fr. Please note that returns must be sent to the following address: HUYGENS - Service Retours - 157 boulevard MacDonald 75019, Paris.

Pursuant to Article L221-14, HUYGENS is not required to refund additional costs if the consumer has expressly chosen a delivery method more expensive than the standard delivery method offered by Huygens (e.g. express delivery by DHL).

You can always contact us with any questions about returns at eshop@huygens.fr.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

 

Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at eshop@huygens.fr.