Contact
Frequently asked questions
You can track the progress of your order at any time from our order tracking page.
After placing your order, you will receive several emails keeping you informed of its progress, notably when it is confirmed and when it ships.
If you haven't received any email about your order within 24 hours of your purchase, remember to check your spam folder. If you still can't find anything, contact us at eshop@huygens.fr, mentioning your name and, if possible, the email address used when ordering.
We prepare orders within 24 hours (business days) to keep shipping times short. If you wish to modify or cancel an order, contact us as soon as possible at eshop@huygens.fr.
If your order has already been prepared or shipped, we will unfortunately no longer be able to modify or cancel it.
Contact our customer service at eshop@huygens.fr, mentioning your order number and the issue encountered. If a product is damaged, please also attach one or more photos of the product and the parcel so we can handle your request quickly.
You have 30 days from receipt of your order to take advantage of our "Satisfied or Refunded" policy. Products that do not fully satisfy you can be returned to us under the conditions set out in our Terms and Conditions of Sale.
Delivery times and costs vary depending on the destination country and the delivery method selected. The available options and their rates are shown when you place your order.
You can also find all the information on our Shipping page.
Hesitating between several products, or looking to build a routine suited to your skin? Our team is here to advise you. You can write to us via the contact form or at contact@huygens.fr.
You can also take our online skin quiz to get a selection of products suited to your needs.
For any professional inquiry - distribution, business partnership, press, influence, or other collaboration - use our contact form and select the reason matching your request.